pd77's Privacy Policy

1 Introduction and Definitions

pd77 ("we", "our", or "platform") is an online casino and sports betting platform operated for players in Bangladesh. We place the highest importance on the privacy and security of personal information belonging to users of our services.

This privacy policy ("Policy") clearly describes how the personal information of any user — registered or unregistered — of the pd77 platform is collected, used, stored, and disclosed. By using the pd77 platform, you will be considered to have given your consent to the terms of this policy.

Key Definitions

• Personal Information: Any information by which you can be directly or indirectly identified, such as your name, email address, mobile number, and financial details.
• Processing: Any operation performed on personal information, including collection, recording, organization, structuring, storage, adaptation, retrieval, use, or deletion.
• User: Any adult who opens an account on the pd77 platform or uses its services.
• Data Controller: The entity operating the pd77 platform that determines the purposes and means of processing personal information.

2 Information Collection

We collect different types of information in different situations. The details are outlined below:

2.1 Registration and Account Information

When you create an account on pd77, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Country and residential address

2.2 Identity Verification (KYC) Information

To ensure secure transactions and responsible gaming, we may request the following documents for identity verification:

• National ID Card (NID) or a copy of your passport
• Proof of current address (utility bill or bank statement)
• Information required to verify your payment method

2.3 Financial Transaction Information

During deposits and withdrawals, we collect relevant payment information. This includes partial account number details for bKash, Nagad, Rocket, or Upay accounts. We do not store any complete payment PINs or passwords.

2.4 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time spent on the platform and pages visited
• Gaming activity log data

3 Purpose of Information Use

pd77 uses collected personal information only for the following lawful purposes:

3.1 Primary Purposes

• Creating, managing, and authenticating accounts
• Processing deposits, withdrawals, and other financial transactions
• Verifying user age and identity
• Providing customer service and technical support
• Running responsible gaming programs and enforcing self-exclusion policies

3.2 Secondary Purposes

• Sending relevant promotional offers and bonus information (subject to your consent)
• Improving platform performance and user experience
• Fraud prevention and security monitoring
• Fulfilling legal obligations and resolving disputes
• Statistical analysis and service improvement research

We never sell your personal information and do not use it for any purpose beyond those stated above.

4 Information Storage and Security

pd77 follows industry-standard technologies and processes to keep your personal information secure.

4.1 Technical Security Measures

• Use of SSL/TLS encryption technology for all data transfers
• Application of AES-256 encryption for stored data
• Two-Factor Authentication system
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems to prevent unauthorized access

4.2 Organizational Security Measures

• Only authorized personnel have access to the personal information they need
• Privacy and data protection training is mandatory for all staff
• Strict confidentiality agreements with third-party service providers

4.3 Data Retention Period

We retain your personal information for as long as your account remains active or as long as it is necessary to provide our services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Once the need has passed, information is securely deleted or anonymized.

5 Information Sharing and Disclosure

pd77 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information may be shared with trusted third parties who assist in operating our platform — such as payment processors, technology service providers, and game software suppliers. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Requirements

We may be required by law to disclose necessary information in response to a court order, legal process, or a valid request from a government authority.

5.3 Fraud Prevention

Information may be shared with relevant authorities for the purpose of preventing and investigating fraud, money laundering, or other unlawful activities.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will provide prior notice and the new entity will maintain the same privacy standards.

6 Cookies Policy

The pd77 platform uses cookies and similar tracking technologies to provide the best user experience and improve platform performance.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform — maintaining login sessions, security verification, and saving language preferences.
• Performance Cookies: Collect anonymous data to understand how users interact with the platform.
• Functionality Cookies: Save your preferences and personalized settings.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may affect some core features of the platform and you may not be able to log in properly.

7 User Rights

You have the following important rights regarding your personal information:

7.1 Right to Access Information

You may request from us at any time what personal information we hold about you. We are obligated to respond in writing within 30 days.

7.2 Right to Correction

If any information stored in your account is inaccurate or incomplete, you may request that it be corrected or updated.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations or ongoing disputes, it may not be possible to fulfill this request in full.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be temporarily restricted.

7.5 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or messages at any time. To do so, go to your account settings and change your preferences, or email us at [email protected].

To exercise any of the rights listed above, contact us at [email protected]. We will respond to your request as quickly and effectively as possible.

8 Third-Party Services and Links

The pd77 platform may contain content from game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers. These third parties have their own privacy policies which are outside our control.

8.1 Payment Processors

We use third-party payment gateways such as bKash, Nagad, Rocket, and Upay. During financial transactions, these platforms operate according to their own data collection policies. We recommend reading the privacy policy of the relevant platform before using their services.

8.2 Limitation of Liability

pd77 is not responsible for the privacy practices or data protection measures of third-party services. Users must decide at their own discretion whether to share information with third parties.

9 Protection of Minors

The pd77 platform is strictly for individuals aged 21 or older. We do not intentionally collect any personal information from minors.

Age verification at the time of registration is a mandatory step. If we become aware that a user is a minor, we will immediately close their account and securely delete any information collected.

If you suspect that a minor has opened an account, please let us know at [email protected].

10 Changes to the Policy

pd77 may update or change this Privacy Policy from time to time. For any significant changes, we will take the following steps:

• The new policy will be published on this page and the "Last Updated" date will be changed.
• Registered users will be notified of the changes via email.
• For important changes, your consent may be requested when you log in to the platform.

If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy. Therefore, we request that you visit this page regularly.

11 Contact

Please contact us for any questions, comments, or requests regarding your information related to this Privacy Policy:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take any concerns about your privacy seriously. Our team will respond to your request as quickly as possible.